Job summary

Applicants who have applied for this role in the last 6 months need not reapply

Are you looking for a physical challenge working with a supportive and inclusive team where you can make a difference for our patients? If so this role may be a perfect opportunity for you.

We are looking for a Patient Pathway Support Clerk who can help us deliver an efficient, high quality medical records service across the Long Term and Unscheduled Care Directorate. This role is essential to providing safe care to our patients by ensuring that medical records are in the right place at the right time for patients to be treated and then returned to the correct storage location.

Main duties of the job

The post requires an efficient, caring and proactive individual with an appreciation and understanding of the confidential nature of the work.

Applicants should be able to demonstrate accuracy and attention to detail, be excellent communicators with good telephone skills and have the ability to meet deadlines on a daily basis whilst maintaining a positive approach, and providing a quality service that supports our patient care.

About us

This role provides a great insight into the NHS and requires excellent inter-personal skills when communicating with patients and members of staff at all levels within the Trust. You will be working in a supportive environment with future opportunities for progression across the LTUC Directorate and wider Trust.

Values lie at the heart of who we are, what we do and the culture we want to establish, having a direct impact upon both colleagues and the public we service. Our values are Kindness, Integrity, Teamwork and Equality.

Candidates new to the NHS will receive 27 days holiday, plus bank holidays and a number of benefits such as NHS pension, discount at selected shops and restaurants and opportunities for promotion across the Trust.

Job description

Job responsibilities

Main responsibilities :

• You would be responsible for storage, retrieval and management of patient health records, ensuring that notes are prepared and available for Outpatient clinics and that they contain the correct documents.
• Inputting data and managing appointments on the electronic patient administration system.
• Make, change or cancel appointments on the phone in line with Trust policies and procedures.

Person Specification

Qualifications and Experience

Essential

Desirable