Customer Delivery Manager

Life on the team

Join a vibrant, forward-thinking community of Customer Delivery Managers who are passionate about delivering excellence. At Computacenter, you'll be part of a supportive Delivery Leadership team, working in a dynamic environment where collaboration and innovation go hand in hand. Whether you're leading virtual teams or liaising directly with key stakeholders, you'll play a vital role in shaping and supporting the services that keep our customers thriving. Expect variety, challenge, and the opportunity to make a real differenceevery single day.What you'll do

As a Customer Delivery Manager, youll take charge of service delivery for one or more major customers. Youll ensure we meet (and exceed!) performance, quality, and satisfaction targetswhile keeping a sharp eye on contractual and financial success.Heres how youll make an impact : Lead, inspire, and support both direct and virtual teams across multiple service linesBuild strong relationships with customers, ensuring we're always aligned to their evolving needsMonitor and report on service performance, driving continuous improvementIdentify and manage service risks, issues, and opportunitiesCollaborate with internal and external partners across a supplier ecosystemActively contribute to account strategy, communications, and people development plansSupport on-call major incident management on a rota basisWhat you'll need

Were looking for someone whos more than a CDMyoure a motivator, collaborator, and trusted advisor.To thrive in this role, youll bring : A team-first mindset with a One Customer, One Team approachA collaborative and inclusive leadership style, with the ability to engage and inspireStrong stakeholder management skills and a flair for relationship-buildingCuriosity and creativityalways seeking better ways to add valueExcellent presentation, communication, and data analysis skillsITIL v4 Foundation (or equivalent) and familiarity with tools like ServiceNow and ITSM RemedyConfidence in Excel and PowerPoint, with a keen eye for trends and insightsPlease note : This role is primarily remote, with occasional in-person meetings (up to once or twice a month) in Sheffield, Nottingham, or Manchester.

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