This job offer is not available in your country.
Customer Service Advisor
The Recruitment Co.Heywood, Greater Manchester, England9 days ago
Salary
£11.44 hourly
Job type
- Full-time
Job descriptionPrevious customer experience; whether it be in healthcare, retail, hospitality, leisure or contact centre and office based roles - we want someone that knows what good service is and has the passion to deliver it! Previous experience or knowledge in healthcare would be a huge advantage - our client is the U K's largest specialist provider of healthcare and diagnostic solutions so that knowledge or experience in the industry only makes sense Strong communication and interpersonal skills; ability to build a rapport and a memorable experience oozing with warmth, empathy and the genuine desire to do the best for our customers. Drive and determination - the want and will to do the best for our customer and in turn for yourself! Good business acumen - having an awareness of how we can help the company succeed and grow, creating more opportunities for yourself and your colleagues to build a long lasting career full of progression and success. IT literate and confident working across different platforms and software Monday to Friday; working shifts between 8am-8pm Saturday - Sunday; working shifts between 8am-1pm Rota's will be provided 2 weeks in advance but you will typically work on a rolling basis. Working 1 in 4 weekends - 1.5 days back in return Overtime Available! 11.44 per hour, paid weekly - every Friday! Free, onsite parking On-site Subsided Canteen & Cafe Free tea and coffee available Office incentives and engagement events Following your progression into a permanent position you will have access to a wide range of benefits and discounts
Customer Service Advisor based in Rochdale
Offering £11.44 per hour - paid weekly, every Friday
12 week Temp to Pe rm Opportunity!
Full time, 37.5 hours per week
The Role
- Handling inbound customer calls alongside responding to incoming queries from various channels such as live chat, social media platform
- Supporting patients and booking them into appointments - ensuring this is inline with their needs and circumstances
- Assisting customers who have utilitsed the self-referral option and bookings them into appointments or service that adherence governance guidelines
- Using appropriate questions to understand and determine the patients' needs, resulting in first time resolution
- Transforming general enquiries into appointments through quality conversation
- Entering referral information on the in-house patient administration system
- Communicating relevant information to internal and external customers via email in a professional manner
- Locating information from various relevant sources to be able to progress patient data
- Maintaining appropriate records and keeping data up to date and relevant
- Adhering to data protection act guidelines and IGSOC standards
The Person
The Hours : Full time, 37.5 hours per week
The Benefits and Perks
The Location : Rochdale, OL11