Front of House

Job Title : Front of House

Location : Horsham, West Sussex

Job Type : Fixed hours and contracts available (Full Time and Part Time Available)

Salary : 16-18 £8hr ; 18-20 £10hr ; 21+ £12.50hr Plus share of tips which can increase the above significantly

About Us :

Knepp is a 3,500 acre estate just south of Horsham, West Sussex. Since 2001, the land - once intensively farmed - has been devoted to a pioneering rewilding project. Using grazing animals as the drivers of habitat creation, and with the restoration of dynamic, natural water courses, the project has seen extraordinary increases in wildlife.

As part of this project Knepp has created a butchery, providing award winning beef, venison and pork that are biproducts of the project. As part of this new venture, the restaurant will utilise the high-quality produce coming off the project as well as our new 3 acre market garden. It is our hope that we can create an exciting and sustainable culinary destination.

About The Role :

We are looking for dynamic, enthusiastic and passionate Front of House staff with a passion for great service, produce and sustainability to join our growing team. This is a fantastic opportunity to get stuck into a brand new project and work alongside growers, stockman, ecologists, and chefs. The right candidate will be experienced in running a fast-paced section, eager to learn and comfortable in sharing our rewilding story with guests.

Responsibilities : People :

• To work within the team to deliver the highest standard of service possible
• To bring fun to the workplace and be part of a happy, motivated and focused team
• To be involved in feedback of dishes
• To give clear feedback between guests and the kitchen team

Customer experience :

To ensure high customer experience and promote our ethos

To help achieve and sustain a minimum 4.5 star google review

To champion swift, efficient, knowledgeable and engaging restaurant and retail

To engage with the wider Estate team in the delivery of events

Operations :

To maintain a safe workplace

To ensure the Wilding Kitchen environment is well maintained and meets internal Brand standards

To run your own section

To ensure table's turn on time

To give relevant information about produce and dishes to the guests

Statutory :

To help in the cleaning after service to ensure the site operates to 5

EHO compliance

To make the kitchen team aware of any allergy and dietary requirements

About you : Job Requirements :

Ensure all customer service standards are met

Great personality and passion for giving our customers excellent service

Team player

Experience working in a busy environment

Waiting experience (for our restaurant)

Ability to use ordering systems and till software

Barista skills preferred but training will be given to the right candidate

Flexibility and adaptability to work within different sections of FOH in our busy café environment

Essential skills :

Work ethic

Enthusiastic about sustainability

Good communication skills

Estimated Weekley Hours :

To suit the staff member.

We can accommodate full time and part time members of staff.

Applicants may prefer regular days and hours or zero hours contracts if they are at university and just wish to work the holidays. We are flexible and want to accommodate our team and will try to maintain a fixed rota where possible.

Shift and Schedule :

Weekend availability (all staff must be prepared to work at least one day at the weekend as these are our busiest days).

Day shift (we are a predominantly daytime venue only)

Holidays (particularly suited to university students)

Weekends only (suited to people in full time education)

Employee Perks Benefits :

Option of contracted hours with regular days of work

Wine training / tastings

Share of tips where appropriate (In spring 2025 this was up to £3 per hr for busy shifts)

28 days holiday a year (full time or pro rata'd holiday for part time staff)

Access to pension scheme

Culture of training, development with lots of scope for progression

Generous staff discount

Please click on the APPLY button to submit your CV for this role.

Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK

Candidates with the relevant experience or job titles of Food Services Assistant, Catering Assistant, Serving Assistant, Kitchen Assistant, Garçon, Front of House Staff, Front of House Assistant, Food Assistant, Service Assistant, Server, Waiter, Waitress, Host, Hostess Food Services Front of House Manager, Front of House, Senior Waiter, Senior Waitress, Bar Tender, Serving Assistant, Catering Assistant, General Assistant, Food and Beverage Staff, Hotel, Bar, Restaurant may also be considered for this role.