Reservationist

OTE £12.10 - £12.44 per hour, including tronc.

Please note : This role is based at our Head Office in Lyndhurst. Shift patterns flex over a 7-day week, all phones are covered between 09.00hrs – 20.00hrs.

We are currently looking for a committed Reservationist who is enthusiastic, warm and engaging to join our expanding team at one of the most exciting and award-winning restaurant and hotel groups in the UK.

As a member of our Central Reservations Team, you will be striving to achieve customer satisfaction and room revenue goals whilst handling multiple queries simultaneously via phone, email and live chat. Other duties will include general administration, correspondence checks and market research. You will also engage closely with the hotel staff, communicating with them to deliver our guests’ expectations.

You will be working in a fast-paced environment with a close-knit team. You will need to be a team player with enthusiasm towards making our guests have a memorable experience, both exceptional customer service and communication skills are essential for this role

Key Responsibilities :

• Managing a high volume of enquires through all streams of communication
• Develop a detailed knowledge of our 8 hotels and offering
• Identifying opportunities to book additional products and services such as treatments
• To make regular contact with guests to ensure their booking journey is completed and they have all the reservations they require
• To record accurate details and requirements of guests bookings
• To process all deposits and pre-payments in line with company procedures.
• Ensure all reservation correspondence is completed and dealt with accurately and promptly, and sent to the guest in a timely manner.

Similar work experience is preferred, though full training will be provided.

Each of our hotel's are unique, as are our guests. From new openings, to our summer festivals there is always a hot topic of conversation.

We are dedicated to making THE PIGs an inspiring, exciting, and fun place to work and in return for your commitment to us you can expect something a little different :

Home Grown Hotels is committed to encouraging equality, diversity, and inclusion. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.