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Children's Therapies Administrivie Assistant

Children's Therapies Administrivie Assistant

County Durham & Darlington NHS Foundation TrustChester-le-Street, England, United Kingdom
26 days ago
Job type
  • Full-time
Job description

Children's Therapies Administrative Assistant

An exciting opportunity has arisen for a band 2 admin assistant to join our central admin team providing support to Children's Therapies service within County Durham and Darlington. The central admin team is based at Chester le Street Community Hospital, providing comprehensive administrative support to the countywide team of Children's Occupational Therapists, Physiotherapists, and, from April 2025, Children's Speech and Language Therapists.

The role itself is a great opportunity for someone who is seeking to work in a busy admin environment with a varied workload. You will assist with the organisation and timely completion of routine administrative tasks and duties, and be responsible for administrative and secretarial support to the Children's Therapy Service. We are seeking someone who is enthusiastic, motivated, and can work as part of a team.

Interviews will be held on 3rd March 2025.

County Durham and Darlington NHS Foundation Trust is one of the largest integrated care providers in England, serving a population of around 600,000 people. We are a high-performing organisation with a track record of success.

Main Duties of the Job

  • Answering phone calls and dealing with appropriately.
  • Registering of new patients, scanning, and placing on correct waiting list.
  • Completing admin tasks sent by clinical and non-clinical staff on SystmOne.
  • Supporting triage process to ensure triage is completed in a timely manner.
  • Access and answer generic email address as needed.
  • Sort both internal & external post daily or as required.
  • Support SEND processes - following processes to ensure health advice for Educational Health Care Plans is processed in a timely manner.
  • Contact patients to cancel / re-arrange appointments as needed.
  • Assist in covering holidays and duties when colleagues are on leave.
  • Ensure tasks are completed.
  • Work with the Therapists to facilitate and process the workload of the Therapy service.

Person Specification

Experience Essential

  • Proven ability in effective, efficient administration.
  • Experience in a busy office environment including making and receiving phone calls on behalf of service / organisation.
  • Providing clerical support for a team of staff.
  • Excellent written and verbal communication skills.

    • Qualifications Essential

  • 5 GCSEs or equivalent including English Language.

    • Special Skills & Knowledge Essential

  • Use of email and Outlook.
  • Excellent organisational skills in order to prioritise work and complete to tight schedules.
  • Ability to work on own initiative.
  • Ability to use discretion and maintain confidentiality.
  • Ability to deal courteously and effectively with a wide range of staff, professionals and members of the public.

    • Special Requirements Essential

  • Flexible and responsive to change.

    • Employer Details

    Employer name : County Durham & Darlington NHS Foundation Trust

    Address : Chester Le Street Community Hospital, Front Street, Chester Le Street, County Durham, DH3 3AT

    Employer's website : https : / / www.cddft.nhs.uk /

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