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Divisional Installation Manager

Divisional Installation Manager

Hammonds Furniture LimitedUnited Kingdom
19 days ago
Job type
  • Full-time
Job description

Divisional Installation Manager – Anglia

At Hammonds Furniture, we are a family-run business that specialises in fitted furniture and tailored storage solutions. With over 26 showrooms nationwide, we are dedicated to providing exceptional service and innovative designs to our customers. Our vision is to create well-ordered homes, and we believe our furniture has the power to transform living spaces.

Covering : Peterborough, Norwich, Ipswich, Cambridge, Colchester, Stevenage, Chelmsford

Role overview :

As an Installation Manager, you are responsible for overseeing installations in customers' houses and managing a regional team of installers. You will ensure that each install is completed to the correct standard and drive outstanding job efforts to ensure all jobs are completed Right First Time or, where necessary, within the 28 days return target, all whilst ensuring our installers operate in a safe working environment.

How you will succeed :

  • Engage and support our subcontractors offering technical advice by acting as the first ‘port of call’ for our Installers during live installations and remedial visits.
  • Identify and implement areas of improvement for our Installation Service at a regional level.
  • Support, coach, and mentor new installers that enter the business.
  • Undertake site visit inspections with our customers, identifying and communicating solutions as required.
  • Conduct quality checks on installations in progress to ensure on-site H&S Standard Operating Procedures are delivered by our installers, completing Health & Safety Audits.
  • Ensure all escalated customer complaints are actioned and closed in a timely manner.
  • Attend daily and weekly meetings with Divisional Customer Service Advisors to discuss all outstanding customers and ensure that we have a plan of action surrounding completion.

What it takes :

  • Proven experience within a similar role or as a successful field installation supervisor looking to take the next step in your career. Experience or knowledge within the fitted furniture industry is essential.
  • Excellent team management skills, with the ability to inspire, motivate, and develop a high-performing regional installation team.
  • Excellent IT skills with the ability to use or pick up new systems and platforms.
  • Highly organized and able to manage multiple workloads with varying priorities.
  • Excellent communication skills with the ability to communicate effectively across a variety of formats and to different levels, maintaining honesty to generate trust and confidence.
  • Flexible approach to working hours.
  • Ability to maintain high levels of attention to detail.
  • Decision-making skills with a balanced view on customer service.

    • As an Installation Manager, you will benefit from a competitive base salary of £38,500 + £5K Car Allowance and up to £1,000 per quarter in bonuses. You will receive 31 days annual holiday (including 8 bank holidays) and a contributory pension scheme. Additionally, you will enjoy :

  • Opportunities for professional development and growth.
  • A supportive team environment.
  • Discounts through the Perkbox platform, covering a wide range of brands and retailers.
  • Access to Hammonds Furniture through our Preferential Purchase Scheme.

    • Why Join Us :

    At Hammonds, we recognise that our people are our greatest asset. Join a team of like-minded individuals and live the Hammonds Way. We live by our three values : Be Real, Be Creative, and Be Committed. If you resonate with this and are looking for a new opportunity in a business that supports your growth and development, we encourage you to apply for immediate consideration.

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