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Complaint Handler / Administrator

Daniel OwenTower Hamlets, London

30+ days ago

Salary

£25,000.00–£30,000.00 yearly

Job type

Job description

Complaint Handler / Administrator

AH0506_1717579620 Posted : 05 / 06 / 2024

Monday - Friday

Permanent position

8am - 5 : 30pm

Office based

25-30,000 per annum

Driving license required as may need to go out on site

Previous Social Housing experience required

Required experiences :

Experience of working in a similar environment E.G working within an office that supports commercially focused services
Self-Motivated, flexible, and Resourceful
Able to work to tight deadlines
Able to work as part of a team and on own initiative
To prioritise heavy workloads
To commit to operative in a customer focused environment
Be a good team player
Intermediate to advanced level with IT skills especially MS Word and Excel
Experience of working in an administration / secretarial role
Good standard of written English
Self-discipline, with demonstrably good time management skills and the ability to manage several priorities
Ability to multi-task, and work efficiently and accurately under pressure
Professional and pleasant manner in dealing with internal and external customers
Excellent telephone skills
You will be expected to carry out the below duties :

Day-to-day Duties include :

Manage and maintain relevant filing systems and databases

Work with the team manager to ensure that relevant administrative tasks are dealt with efficiently

Complete general administration tasks as and when required to meet the needs of the department

Liaise with internal and external contacts to ensure a smooth flow of information and work between the departments

Monitor and record costs incurred by the department

Ensure effective and efficient processing of documents, working within set time frames