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Service Coordinator

Clearwater People Solutions LtdYate, England, United Kingdom

26 days ago

Job description

Our client, a forward-thinking Engineering technology company, is currently recruiting for a Service Coordinator to join their coordination team on permanent basis. The Service Coordinator will be responsible for contacting our client's Connects portfolio of commercial customers to arrange installation appointments including exchanges, maintenance and new connections.

Responsibilities for the Service Coordinator

Efficiently arranging appointments for engineers within your region considering travel time, engineer skill / authorisation levels and customer demand.
Handling high volumes of inbound and outbound customer queries in relation to appointment booking, via telephony and email
Responding to general customer enquiries according to the requirements of customer contracts

Key Skills & Experience for the Service Coordinator

Essential

Up to 2 years experience in Coordination / Scheduling – desirable but not essential

Keyboard / Personal computer skills

Strong multitasking and problem-solving skills

Strong written and spoken communication

Please apply as directed!