Customer Service Representative

Overview

Are you looking for a fresh career challenge? Do you want to work somewhere that invests in your professional development?

We are looking for Customer Service Representatives who are passionate about delivering an outstanding service to our customers. If you are self-motived, have great communication skills and a desire to achieve then this may be the role for you.

Following a period of training, you will join our friendly team on the telephones – resolving queries, making amendments to existing policies and policy renewals. You will contribute to ensuring that our customers have a straightforward, welcoming, and unique experience by utilising cutting-edge technologies in our contact centre here in Swansea.

We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.

Reporting to a Team Leader, your main responsibilities in the role will be to :

• Work with insurance brokers and direct clients to handle new enquiries, amendments to existing policies and policy renewals
• Respond to customer and broker queries about their insurance policies via phone and email
• Provide accurate information to customers and brokers about their insurance policy
• Maintain effective working relationships with brokers and other stakeholders
• Produce policy documentation, creating and issuing correspondence to customers and brokers
• Build your knowledge of our products and services to become a subject matter expert
• Play your part in a culture of change as an individual and as a team member

We’d like to hear from you if you have

What you'll get in return

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