Service Engineering Manager

Service Engineering Manager

Otley

50,000 - £60,000 + car allowance and benefits

Overview :

Our client is an aftercare service engineering business providing servicing, refurbishment, modifications and maintenance on food manufacturing machinery. They are now looking for a Service Manager who will lead a team of field service engineers covering customer equipment in the UK and overseas.

Key Responsibilities :

• Manage and schedule a team of field service engineers planning and allocating their workload in response to customer requirements.
• Recruit and develop a team to carry out all service and maintenance requirements.
• Ensure team members are adequately trained to carry out the necessary work on customer equipment, this could be electrical, mechanical and combustion engineering.
• Maintain close day to day contact with the team to gain accurate understanding of resources and allocation of time.
• In busy periods, operate as a Service Engineer.
• Ensure the team complete and deliver all of the necessary paperwork and administration.
• Monitor team performance and drive continuous improvement.
• Drive continuous improvement in service processes, quality, and customer satisfaction.
• Manage spare parts inventory and liaise with suppliers as needed

Person Specification :

Either ...