Customer Service Assistant

LOVE SPORT? WANT TO HELP PEOPLE? PROBLEM SOLVER? IF YES, THIS IS THE PERFECT ROLE FOR YOU!

As a Customer Experience Advisor you’ll be providing the best care for our customers, both in-store and online. To put it simply, the purpose . The most important part of your role is to ensure that all customers leave delighted with our products and your service.

What will you benefit from?

• Career progression - At Decathlon, you choose your own career path, whether you aspire to become our next customer service manager or our next CEO - your opportunities for progression are endless!
• Profit sharing scheme - We’re one big international family who exclusively shares the profit we make with our employees.
• We play sport together and have regular team socials!
• Quarterly bonus scheme
• Permanent contracts with fair pay - We don’t believe in zero-hour contracts.
• Cycle to work scheme - 25% discount on a bike of your choice.
• 30% staff discount on our Decathlon products.

As a Sports Advisor / Sales Assistant, your role is to ensure all customers leave our stores with a smile. You're the MVP in giving top-notch customer service and boosting sales. Whether it's a warm welcome or a lightning-fast checkout, your goal is to ace every shopping experience!

Decathlon is all about nurturing its team members, giving them the chance to grow and shine within the company. In a nutshell, your job description will involve :

Passionate Customer Service : Through your passion for sport, you’ll share tips and experiences with users. Through our hands-on product training, you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted into an omnichannel business so our sports advisors and sales assistants must be able to assist customers in all aspects of retail shopping, whether that’s in-store or online!

Merchandising - Whether full-time or part-time, every Sales Assistant is encouraged to take responsibility for autonomously managing stock levels and pricing and to provide a high level of merchandising so that each customer can easily find the right product for their sports practice.

Being a Team Player - Join a crew of Sports Advisors who sleep and breathe sports! Together, you'll be high-fiving victories and tackling challenges as a team. It's all about rocking the team spirit while also owning your game independently.

The profile we’re looking for :

A sports enthusiast eager to mix play with work

A people-person who risks and goes the extra mile to achieve results

A retail career seeker with a knack for problem-solving and top-notch communication

Must thrive in the hustle and bustle of weekends and holidays as part of a dynamic team

Committed to personal growth and lifting others up

ADDITIONAL INFORMATION :

As a Sports Advisor, you will be required to work usual retail hours including evenings and weekends.

JOB FOOTER : BENEFITS

Get to enjoy the following benefits and perks :

Yearly pay evaluations

Healthy discounts on all Decathlon goodies

Fun weekly Staff Sports / Activities

Pedal your way to work with the Cycle-to-Work Scheme

Dive into top-notch training at Decathlon Academy

Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!

and many more

Additional Information :

As a Customer Service Advisor you will be required to work usual retail hours including evenings and weekends. The role will be shop-floor based with full Covid-19 safety regulations and precautions in place. The safety of our teammates and customers is our main priority during these times.

IF YOU LOVE SPORT AND WANT AN EXCITING CAREER IN CUSTOMER SERVICE, APPLY TODAY!