Revenues Officer

Job Title : Revenues Officer

Location : Hybrid (Minimum two days per week in Southwark or surrounding area)

Contract Type : Temporary / Contract

Rate : £27 Umbrella P / H

We are currently seeking an experienced Revenues Officer to join a dynamic team within a local authority in Southwark. This is a hybrid role requiring attendance at the Southwark office or within the surrounding area at least two days per week. Occasional home visits may also be required.

Role Overview :

The successful candidate will be responsible for managing a personal caseload relating to the administration, billing, collection, and recovery of Council Tax. The primary objective is to reduce arrears and positively influence customer payment behaviour through proactive customer engagement, negotiation, and enforcement measures.

Key duties include :

Engaging with customers to verify liabilities, discounts, and exemptions

Negotiating affordable and sustainable payment arrangements

Applying appropriate recovery actions in line with individual circumstances and legislative requirements

Liaising with third parties, including tracing agents and enforcement agents, to facilitate debt recovery

Conducting home visits where necessary

Representing the authority at court and supporting legal processes

Essential Requirements :

Extensive experience with NEC (Northgate Revenues) systems

Thorough understanding of Council Tax legislation and recovery procedures

Proven track record of handling complex caseloads in a local authority or similar setting

Excellent communication, negotiation, and investigative skills

Ability to interpret and apply legislation and policy effectively

Strong IT skills and proficiency in using databases and Microsoft Office applications

Desirable :

Previous experience using Civica Collect (Onestep)