Full-time | Permanent Salary : £30,000 per year Benefits : Casual dress, company pension, on-site parking

About the Role Prime Workforce is delighted to be recruiting on behalf of an innovative client in the domestic heating industry for a Customer Service and Operations Specialist . Our client is a forward-thinking, fast-growing company offering cutting-edge products within the UK heating market.

In this role, you will represent the brand as a dedicated customer service ambassador, ensuring exceptional service delivery and building strong relationships with key stakeholders. You will also play an important role in improving operational processes, helping the company to continue providing a first-class customer experience.

If you’re passionate about customer service and want to be part of a company focused on growth, innovation, and excellence, this role could be the perfect opportunity for you.

Key Responsibilities

• Customer Support : Respond quickly and effectively to customer enquiries, working collaboratively with internal teams and external partners to resolve issues and exceed expectations.
• Delivery Coordination : Handle delivery enquiries, ensure timely fulfilment of orders, and maintain communication with delivery partners and service agents.

Lead Management : Follow up on marketing l...