Duty Supervisor

at 1,732 feet (528m) above sea level. Situated in the stunning scenery of Swaledale, just near Keld, the highest Inn in Great Britain is a warm meeting place, known internationally, where Walkers & Cyclists brush shoulders and converse with people from the Media, Arts, Music, Film & Theatre.Offering contemporary accommodation, and food that is locally sourced, they ensure their customers have a first-class experience, every time they stay, or visit.Please note :

Although you will be primarily based at one site, you may be required to provide cover for any staff shortages at their other site,

The Green Dragon (DL8 3LZ),

which is 20 minutes away.What we need from you as a Duty Supervisor :

A minimum of

6 months experience working as a Duty Supervisor or Manager

in the hospitality industry or a similar positionBe willing to cover any staff shortages at the other siteExperience supervising or managing a team

with strong leadership and team management skillsHave great customer service skills, professional, friendly, polite, etcA passion for delivering exceptional guest service and enhancing the guest experienceCan thrive in a fast-paced environment and adapt to changing prioritiesPossess good attention to detailDriving Licence would be a bonusWhat this role involves : Reporting to the Site Manager. As Duty Manager, you will be responsible for ensuring that day-to-day operations run smoothly. Duties include but are not limited to :

Ensure standards of customer service and experience are consistently met and exceededDeal with any customer complaints, refunds, and negative reviewsMaintain customer communication and interaction onsiteDevelop and manage an activity plan aimed at realising the best value from existing facilities, including the identification of KPIsEnsure operational costs and stock are controlledActively contribute to the companys social media and content strategiesSupport the onsite marketing strategy to upsell and sell the next visitEnsure point of sale is maintained and that merchandise is actively pushed by the staffKeep a check on guest rooms, communal areas, and grounds to ensure they are cleaned and maintained to agreed standardsCashing up - till closures are completed accuratelyLead and manage operation teams including conducting staff appraisals

Salary :

14.00 - £16.00 per hour, depending on age and experience, plus tips.Hours :

30 hours per week, up to 45 hours per week at peak times, or if desired. Overtime is also available at times. Working full time between 11am

11pm and weekends on a rota basis.

Benefits :

Accommodation provided - option to part live in, or fully live inPension schemeHoliday

20 days, plus Bank HolidaysPerformance bonus and tipsDiscounted food and drinkEmployee discountOn-site parkingMileage paid for any travel needed between sites (for those that dont live in)Fun place to work

Please apply now!

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