Training Manager

The Sales Training Manager is responsible for driving effective instructional design and execution of the training curriculum and onboarding process for all sales employees in the division.

Coordinates and has oversight of new hire Sales and Account Management hiring, onboarding, training and evaluation process.

This includes the full scope of developing and maintaining assigned courseware and training programs, creating, managing and designing content per the learning objectives outlined in the Sales framework and in support of any specific onboarding and learning initiatives as required by the business.

Critical to this role is oversight of the development of effective curriculum content, implementation and ongoing evaluation to determine the extent to which project goals are being achieved and executing program modification as appropriate.

Essential Duties and responsibilities

• Partners with sales leaders in assigned business area (ie Teammate) to increase key performance indicators (i.e. deal velocity, close ration, productivity metrics) at the individual and team level
• Engages with all levels of sales leaders for their assigned business as the key liaison for all ongoing Learning & Enablement needs (ie new hire, continuing education, leader development, etc.)
• Proactively partners with sales leaders and other sales support functions (i.e. product management, marketing, sales operations, etc.) to seek out potential gaps and facilitate ongoing assessments - identify and prioritize performance issues, high priority initiatives or process improvement ideas for the assigned sales business (or team)
• Maps out quarterly and annual plans to deliver creative interventions that enable sales performance
• Collaborates with an instructional designer to identify innovative solutions and execution plans for various blended learning programs including, but not limited to : live and virtual instructor led training, sales and product certifications, online learning, etc.
• Keeps current with emerging trends and best practices in the learning and sales enablement space. Pursues professional development by participating in relevant webinars, following and reading professional thought leadership, maintaining personal networks, participating in professional sales and sales training networks.
• Provides baseline and on-going measurement of key performance indicators impacted by learning & enablement programs
• Monitors on-going program effectiveness based on defined key performance indicators and identifies replicable program best practices.
• Facilitates / delivers live and virtual training sessions / workshops as needed to address the following : the teaching of new skills, abilities, technology or process; the enhancement of employees’ professional knowledge;
• Analyzes the effectiveness of training and workshops to sales and delivers the appropriate modification, 1 : 1 coaching and reinforcement as needed

Job Qualifications

Education :

Experience :

Requires 5 years of relevant, related experience including :

Other Knowledge, Skills, Abilities or Certifications :