Customer Service Advisor

Immediate Starts Available!

• Customer Service / Call Centre
• Hybrid Working Options available following probation
• Monday – Friday, 37.5 Hours per week
• Free onsite ParkingHere at JOB Consultancy, we are recruiting for a Customer Service Handler to work for one of our clients based in the Chorley area. The company are going through a huge expansion period so excellent progression is available to the right candidates.The hours of work are Monday – Friday between the hours of 8 : 00 am – 18 : 00 pm, Monday to Friday. There is also the opportunity to work from home 2 days per week following probation.A basic salary of up to £25k is on offer dependent on experience.Key Responsibilities will include :
• Dealing with calls and other incoming enquiries from clients in a professional and timely manner, ensuring that information is captured fully and accurately to determine future handling
• Investigating what happened with the client, creating a complete and accurate record from your discussions
• Undertake initial investigations to triage a liability outcome that dictates the next steps in the process
• Handle customers with good technical knowledge and an ability to use common sense and use initiative when gathering evidence or approach problem solving
• Offer a range of services through the supply network in accordance with the scheme specifics
• Appoint the relevant service providers based on the decision to provide services
• Work with case management and portal systems, to accurately record and update client data and in-house systemThe Ideal candidate will be :
• Enthusiastic and self-motivated
• Excellent communication skills with the ability to explain complex information simply
• Ability to work and thrive in a fast-paced environment, working well under pressure
• Well organised and conscientious with the ability to plan and monitor work tasks
• Strong decision maker with the confidence to act under their own authority on behalf of the company
• A personable and positive outlook with the ability to handle emotive customer situationsApply now for immediate consideration