E00F4 : Operations Support Agent (ID-UK)

Job Description :

We have an exciting opportunity for you to join our team of Operation Support Agents at our Milton Station .

Working hours : 40 hours per week

Shift pattern : Monday to Friday, 05.30 - 14.00 (30-minute daily break)

Salary : £13.42 per hour with premia paid for hours worked between 19.00 - 22.00 and 22.00 - 06.00

About FedEx :

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We are dedicated to delivering outstanding service and value our diverse team of 530,000 members worldwide. Join us to be part of a global community that values innovation, teamwork, and excellence.

Responsibilities :

• Ensuring that customers' urgent packages are delivered on time
• Answering incoming calls related to shipment collection requests and delivery inquiries
• Investigating failed shipments and prioritizing re-deliveries
• Entering data into our tracking system
• Communicating effectively with team members, managers, and other operations stations
• Adhering to FedEx processes, procedures, and regulatory requirements

Qualifications :

What We Offer :

FedEx is committed to diversity and inclusion, and in the UK, we are Disability Confident Committed. We are an equal opportunity employer dedicated to providing growth opportunities for all.

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