Customer Service - Chargebacks Specialist

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver bestinclass payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Do you have a keen eye for detail Are you passionate about seeking the best outcome for customers Does finding solutions come naturally to you Then you could be just the right fit for our current vacancy!

TSYS Managed Services EMEA part of Global Payments are currently searching for enthusiastic determined and energetic individuals to join our Disputes and Chargebacks team in Coventry city centre working on behalf of a wellknown UK building society.

This is a fulltime position of 37.5 hours per week between the hours of 8am6pm MondayFriday and will be commencing on Monday 6th January 2025. What better way to start the year than with a new career

In return here are some of our great benefits :

Life Insurance x1 Salary (Can be increased to x4 at additional cost)

MediCash Health Care Plan

Pension (Employee 5 Company 3 contributions)

26 Days Annual Leave Bank Holidays (Rising to 30 days with continuous service)

Option to buy additional leave

Enhanced Sick Pay 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us

Cycle to work scheme

Maternity & Adoption Pay 12 Weeks Full Pay after 26 weeks in employment)

Paternity Leave 2 Weeks Full Pay After 26 weeks in employment)

Shared Parental Leave 12 Weeks Full Pay after 26 weeks in employment)

Bereavement Leave 5 Days Leave at Full Pay)

Dependent Leave 2 Days at Full Pay)

Responsibilities in this role :

Building and maintaining relationships with customers and third parties

Answering customer queries effectively and understandably conveying ideas in easytounderstand terms

Gathering and analysing cardholder and / or merchant data

Determining if disputed transactions are covered under federal and card provider regulations

Working assignments from a queue in an accurate and timely manner

Applying appropriate credit / debit adjustments to accounts based on final results of investigation

The ideal candidate would have :

Customer service experience

Administration experience

Telephony experience

A background in fraud or disputes and chargebacks (desirable)

Great communication skills both verbal and written

An ability to work under pressure

The ability to work well independently and within a team

Excellent eye for detail and spotting trends

Effective time management skills

IT literacy

Organisational skills

Good resilience and motivation

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .

Required Experience :

Unclear Seniority

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full-Time

Experience : years

Vacancy : 1