Business Development Manager

Role Overview

What will you be doing?Reporting to the TPS Area Sales Manager, working across multiple TPS Centres the BDM will be accountable for achieving sales targets and growing a loyal customer base. Delivering an exceptional customer experience is also an essential part of this role as is being a brand and product expert.SalesWork with the ASM and TPS Centre Managers to create and deliver on a sales strategy to consistently increase sales revenues from mechanical customers whilst maintaining a loyal customer baseAchieve target KPI's and revenue objectives in your territory for key mechanical customersIdentify, secure and develop new customer accounts within territoryEnsure marketing initiatives are embedded and supported and monitor the success of the targeted customer sets , promotions and campaignsPresent and report on sales and marketing activity v performanceUtilise internal and external market data to develop an understanding of the potential sales opportunities within the customer base and territoryEnsure you are adequately trained and understand the Unique Selling Proposition of the TPS brand, the "Features and Benefits" of the TPS product range especially the genuine v non-genuine aspect and are adequately trained to overcome sales objectionsEffectively manage your time to maximise opportunities from customer visitsWork with TPS Centre colleagues to leverage customer set visits and call objectivesStakeholder ManagementKeep key stakeholders updated on sales performance via formal and informal market plus statistical presentationsManage and maximise the support from the business investor partner and TPS investors in order to support your targets and objectivesWork collaboratively with ASM and CMs and contribute to the Business Improvement PlansCustomer ExperienceManage and maintain relationships with all customersProvide the highest level of customer service by offering a knowledgeable, responsive, courteous service that reflects the image and reputation of the TPS business

About the Role

TPS Business Development ManagerWho are TPS?TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, KODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.

Essential Skills

What are we looking for?An ability to effectively engage and communicate with a diverse range of stakeholdersProven experience of creating strategies and managing activities to grow and develop businessA practical level of business financial awareness to provide valued input, and insight, at an operational level and recognise areas of risk and opportunityExperience of managing national campaigns and activitiesA proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B or automotive environmentA thorough understanding of the core processes necessary to deliver centre excellence in specified areaPossess a high degree of IT literacyMinimum GCSE in Maths and English Language or equivalent

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