Head of Support

Head of Technical Support

Leith, Edinburgh (Onsite)

50,000 - £60,000 DOE

Bright Purple are looking for a Head of Technical Support to join a growing SaaS client. Youll be part of a values-led, local team that believes in taking ownership, making things happen, and doing great work together. Expect greenfield projects, hands-on responsibility, and the chance to make a real impact in a growing business.

Benefits include : 33 days annual leave

Vibrant and collaborative office in Leith

Autonomy, influence, and career development in a high-growth environment

As Head of Technical Support, youll lead and grow a small but high-performing team. This is a technical, sleeves-rolled-up kind of role, perfect for someone who loves diving into complex WiFi and networking issues while mentoring and coaching others.

What Youll Be Doing :

Leading the technical support team and setting the standard for service excellence

Providing second and third-line support for users of Stampedes SaaS platform

Troubleshooting complex networking, WiFi, and con...