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Account Service Manager

Account Service Manager

AliaxisUK - Lenham
30+ days ago
Salary
£32,000.00 yearly
Job type
  • Full-time
Job description

Aliaxis We make life flow 💧

What does that mean? If you think about it, fluids are needed in every place or process you can imagine - in every home, in every hospital, in every factory, in every farm, in every café… In fact, we rely on fluids everywhere and every day. That’s why Aliaxis are here to help create the safest, most effective, and reliable solutions for sustainable fluid management.

The Opportunity / Role 📢

  • 9-12 MONTH FIXED TERM CONTRACT

Salary : £32,000 per annum

Reporting to our UK Head of Customer Operations this role is responsible for owning the service relationship with designated key customers by ensuring the successful delivery of the companies service expectations and obligations. Key responsibilities will include :

Work with the Sales team to manage and develop strong customer relationships, and lead regular service reviews with key customers both in-person and online

Liaise with customers to fully understand their requirements, ensuring their demand is fed into the S&OP process and the wider supply chain in order to meet their expectations

Negotiate with customers to agree lead-times and ensure their service requirements can be met safely and in line with our internal capacity, capability, and other customer priorities

Manage the sales order process from enquiry through to order and delivery, including order administration, supply chain progress chasing and external customer liaison

Act as an escalation point across the business for issues which impact on customer service

Actively lead and support service initiatives to involve all departments in understanding their roles and responsibilities in delivering the best possible levels of customer service

Support Sales and Commercial Excellence colleagues by providing guidance on internal processes and best practices to ensure that commitments in new and existing framework contracts are achievable and deliverable

Requirements :

Previous experience of managing relationships with large customers in a B2B environment

Operational knowledge of core supply chain disciplines, particularly relating to planning, warehouse, and logistics

Ability to manage multiple priorities while maintaining standards under pressure

Analytical and able to interrogate reports and assimilate data

Experience and confidence in using Microsoft Office applications, especially Outlook and Excel

Benefits : 25 days holiday

Hybrid working policy - work from home two days a week!

Critical Illness Cover

Life Assurance- 6x annual salary

Pension contribution up to 10%

Dental and healthcare cash plan

Great discounts on local retailers and restaurants

Fantastic Health & Wellbeing package including an Employee Assistance Programme and access to My Strength

Cycle to work scheme

Plus many more

Equal Opportunity Employer

Aliaxis is proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds. We are committed to building and investing in a culture of belonging, where all our employees feel empowered, can be their true selves and are able to bring their best ideas forward and contribute to the company’s “Growth with Purpose” strategy.

For us, equity and belonging starts at the application step : whether it's offering flexibility in scheduling interviews, or ensuring a supportive and inclusive environment, we strive to remove barriers and create equal opportunities for all applicants. Should you have specific needs, please do not hesitate to let us know and we will do our best to accommodate.