Account Manager

Location : Harvey Nichols Liverpool

Contract : Permanent, 37.5 hours / weekly, any 5 out of 7 days

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.

In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.

Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.

JOB PURPOSE

In line with the F&B vision and mission, the Account Manager will lead an energetic and passionate team of people who are dedicated to creating experiences with our clients. Through a keen sense of business acumen, the Account Manager is responsible for all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. They will be responsible for the day to day running of the counter and continue to coach and mentor the team.

KEY RESPONSIBILITIES

Leading the team : the Account Manager guides their team towards achieving results and developing individual talents

They will create an environment rich with ethics, integrity and diversity, which leads to positive team collaboration

Proactively identify, address and manage any employee relations issues with the support of their Retail Development Manager in accordance with the local CHANEL policies and procedures and share feedback on performance

Help facilitate frequent team and individual communication in order to ensure collective knowledge to all members of the team

Share the brand vision and the business challenges, give meaning and empowerment to the team while holding them accountable

Business developer : the Account Manager embodies an entrepreneurial spirit

Responsible for building CHANEL’s portfolio of clients through data capture in line with the brand expectation

Develop business initiatives in line with the brand vision and strategy

Takes responsibility for staff rotas including day-to-day operational zoning to ensure floor coverage and optimal client experience

Communicate retail and collateral stock needs to all necessary parties

Has a solid understanding of the business environment

Provide feedback and reporting to line manager in order to influence strategies and recommendations

Experience creator : the Account Manager creates conditions for a consistent and memorable experience

Lead by example on the selling floor by creating tailor-made, personalised client experiences and build long-lasting relationships

Consider the omni-channel journey as a whole and help the team embrace digital shopping trends

Facilitate the resolution of client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shop

Ensure team has tools / training to provide a CHANEL client experience

Ensure visual merchandising guidelines are adhered to throughout the counter and guarantee that the business remains clean, tidy and welcoming at all times

CHANEL ambassador : the Account Manager embodies the values of the brand

CHANEL Insider : has a solid knowledge of the brand, its heritage and know-how, and shares it with clients as well as the team

Implement all training received, is curious to learn more in order to nourish a global and beauty culture, be pro-active in self-learning

Implement and ensure respect of the uniform and grooming guidelines at all times

SKILL SETS

Leadership and Management skills

Strategic thinker : Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage

Relationship-focused : Collaborative, partnering and influencing skills

Ability to develop and empower people : Listening and empathy, feedback and coaching skills, performance management, delegation

Performance minded and decisive, strive for continuous improvement

Soft skills

Posture and communication skills : Verbal and written communication, story telling

Curious, personal agility, continuous learner

Self-awareness, self-confidence, and self-control / stress management

Enthusiasm, energy and motivation

Trustworthy with integrity / ethics

Benefits at CHANEL  :

Our employee benefits have been created to support you across your professional and personal life by offering you :

Physical Wellbeing : Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24 / 7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and / or accessories

Financial Wellbeing : Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more

Mental Wellbeing : Employee Assistance Programmes and Other Support Lines

Platforms : Multiple Platforms to support across Wellbeing

Lifestyle : Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales

Employee Recognition : Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones

• Benefits are eligibility dependant and subject to change at any time