2nd Line Engineer

2nd Line Engineer – (2nd Line, Infrastructure, IT, Service Desk, Support, O365, AD, AzureAD, Azure, EntraID, Windows, Group Policy, Server) – Permanent – Gloucester / RemoteCharles Simon Associates are currently looking for a 2nd Line Engineer on a permanent basis for our prestigious client based in Gloucester.This role is predominantly remote, with travel to different sites in the area when needed.Location : Gloucester / RemoteSalary : Up to £27,000 per annumSkills / Requirements for the 2nd Line Engineer :

• Previous experience within a similar role is vital
• Ability to work independently
• Strong O365
• Extensive Active Directory experience, ideally some AzureAD / EntraID
• Windows Desktops, 7 / 8 / 10 experienceDesirable :
• MS Azure
• Windows Server
• Group policyStart date is ASAP for the 2nd Line EngineerThe 2nd Line Engineer will be responsible for :
• Supporting users on both a remote and face to face basis when needed.
• Carrying out service requests
• First call fixes including diagnosing and resolving technical issues
• Triaging and escalating complex issues to the 3rd Line team
• Managing their own workload in accordance with the businesses SLA’s & KPI’s
• Installing, configuring and maintaining desktop and laptop hardware and software
• Reviewing, amending and where needed creating technical and employee facing knowledge base for articles and procedures.
• Providing the highest level of customer service when onsitePlease send an up-to-date copy of your CV to be considered for the 2nd Line Engineer2nd Line Engineer – (2nd Line, Infrastructure, IT, Service Desk, Support, O365, AD, AzureAD, Azure, EntraID, Windows, Group Policy, Server) – Permanent – Gloucester / Remote