Ward Clerk

Job Overview

An exciting opportunity has arisen to join our Maternity administrative team as Ward Clerk.

The post will be an agile role, working across both inpatient and outpatient areas within Maternity, to suit the needs of the service. Our Ward Clerks provide 24-hour cover, 7 days a week. This post will involve working 12.5 hour shifts and will include working a mixture of days, nights and weekends.

The successful applicant will be professional, flexible, motivated, fully computer literate and understand the importance of maintaining strict confidentiality at all times.

Ward Clerks are often the first point of contact with service users and their families; therefore, a smart appearance and calm and positive attitude is imperative to this position.

The role involves a varied range of administrative duties, providing crucial clerical support to the clinical midwifery team, ensuring the effective and efficient running of our Maternity Wards and Outpatient areas.

Main duties of the job

To provide efficient and effective administrative support to the clinical team within Maternity inpatient and outpatient areas, including Central Delivery Suite, Ward 11 and Antenatal Clinic, according to service needs.

Key duties and responsibilities

• To provide the first point of contact for the ward, unit or department for all enquiries received from patients’ relatives / carers, all groups of trust staff and external agencies ensuring the correct management thereof in each particular case.
• Answering the telephone, taking and recording of messages where required; ensuring correct team members are alerted to any action required.
• To record, on a real time basis, appointment arrivals, ward attenders, admission, discharge and transfer details on the Trust’s computer systems.
• To be responsible for the collection, tracking and returning of patient notes within assigned area.
• To file all relevant documentation correctly in patient notes.
• To take notes to Medical Secretaries / HAA as required.
• To be responsible for checking edischarge summaries following patients’ discharge / transfer e.g. follow up procedures or appointments.
• To keep reception / office area tidy, ensuring confidentiality is maintained and trust information governance procedures are adhered to at all times.
• To provide general clerical support to the clinical team such as filing, emailing, faxing and obtaining patient records and results as appropriate.
• To arrange for transport, in relation to the admission and discharge of patients, in accordance with established procedures as required.
• To be responsible for the monitoring and ordering of stationery stock within assigned area, in conjunction with administration / department managers.
• To be responsible for ensuring all appropriate documents, leaflets and general items required are well stocked and readily available.
• To input required data onto any relevant systems / databases.
• To provide cover for other members of the administration team during periods of annual leave and sickness in order to meet service needs, as required.
• To undertake administrative tasks specific to Delivery Suite / Ward 11 / Antenatal Clinic areas.
• To undertake any other appropriate administrative duties, which may be required to meet the needs of the service.

Person specification

Education And Qualifications

Essential criteria

Desirable criteria

Knowledge And Experience

Essential criteria

Desirable criteria

Skills And Knowledge

Essential criteria

The James Paget University Hospitals NHS Foundation Trust recognises the requirement to promote health and reduce ill-health. The Trust is committed to the principles of improving working lives through a number of initiatives such as job share, flexible working and the development of a culture of openness and transparency. The Trust is committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of their age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

Prior consideration will be given to NHS At Risk staff within East of England'

Tier 2 Sponsorship : We are pleased to consider applicants who require Tier 2 sponsorship to work in the UK but it is unlikely that we would be able to appoint if a suitably qualified, experienced and skilled UK / Right to work candidate is available. Applying for entry clearance into the UK, must provide a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement.

Please check your account regularly under “My Applications” to view the progress of your applications. If you do not hear from us within 4 weeks, please assume your application has been unsuccessful.

In submitting an application form, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process.

Please note that should we experience a high level of interest in this post, the vacancy may be closed prior to the stated closing date.

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