Duty Manager

An exceptional opportunity has arisen for an outstanding candidate to join The Langley, a Luxury Collection Hotel, as a Duty Manager .A former country estate, The Langley is a luxury hotel and spa that had opened in early 2019, in the heart of the Buckinghamshire countryside. As sister hotel to The Wellesley Knightsbridge, Londons finest boutique-grand hotel, it offers the same level of luxury and exclusivity but with its own unique character and setting.The hotels boutique selection of 41 exquisite rooms and suites were designed by Dennis Irvine Studio with the height of sophistication and refinement, alongside a collection of exclusive dining experiences, including a signature restaurant with an acclaimed chef at the helm and an intimate bar specializing in the finest cognacs and cigars.Job RoleWe are currently recruiting for a Duty Manager to join our Front of House Team on this exciting journey. The main responsibilities of the Duty Manager are to ensure that our guests are provided with proficient and professional service throughout while meeting and exceeding the guests expectations and to ensure that the daily operation runs smoothly and efficiently.General duties will include : Making daily tours of hotel, taking appropriate action when areas require attentionEnsure that any emergency situations are dealt with in accordance of company proceduresAssist with Reception and Front Office DutiesOverseeing the day-to-day activities at the front desk, ensuring smooth check-ins, check-outs, and guest inquiries are handled efficientlyHaving a full and comprehensive working knowledge of the hotelEnforcing hotel policies and proceduresOverseeing the use of technology / IT systemsLiaise with other hotel departments to fulfil special guest requests and seamlessly coordinate servicesThe ideal candidate will have : Proven background within a luxury hospitality environmentPrevious experience of working as a Duty Manager in a 5

• HotelMinimum of 2 years experience in a similar management role within the hospitality industry (ESSENTIAL)Previous experience using standard IT / software applications including Opera, MARSHA, Fourth, telephone systems (ESSENTIAL)Previous experience in Marriot standards and procedures (ESSENTIAL)Excellent written and verbal English (ESSENTIAL)Operational knowledge of reservation procedures and related systemsTeam player with outstanding interpersonal skillsAn eye for details and welcoming personalityFlexibility with rotating shift patterns, including weekends and Bank HolidaysFlexibility to cover night shifts occasionally as sometimes required by the business needs.Excellent time management skills and be able to multi-task during busy periodsThe ability to communicate effectively with all members of staff and management and paying close attention to detailThe ability to comply with all statutory and company regulations relating to Health & Safety, Hygiene, conduct of employees, fire emergency procedures, security of premises and propertyWhat we offer : Competitive Salary plus service charge28 days holiday including bank holidaysDiscounted room rates at Marriott properties worldwide20% discount at Marriott F&B outlets worldwidePension schemeLearning and development programmesFree Meals on DutyOn-site parkingComplimentary dry cleaningUniformWe are looking for our future ambassadors to have a warm and welcoming personality, with high standards of professionalism and a drive to provide a memorable experience to each and every guest.We welcome applications from professionals who are passionate about the hospitality industry, with a willingness to deliver a natural and yet exceptional, luxury service to our guests.If you believe you are the right candidate for this position and would like to join us on this exciting journey, we would love to hear from you!In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.Please note that there is no public transport nearby the hotel so ideally candidates will need to drive their own vehicle.No agencies please.

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