Customer Relations Manager - Redbridge, Greater London

Customer Relations Manager – Wanstead, East London

Location :  Chestnut Manor Care Home, Cambridge Park, London, E 2PR

Salary :  Competitive salary plus bonus for sale of beds

Hours :  Monday to Friday, .5 hours per week

Job type :  Permanent

Come and make a difference with the team at Westgate Healthcare! #CareWithUsAtWestgate

We are recruiting a proactive Customer Relations Manager to join our team at our newly-built, luxury care home, Chestnut Manor in Wanstead, East London.

The successful candidate will generate enquiries, convert them into resident admissions and ensure our residents’ moving in process is smooth and efficient, whilst promoting a positive and enjoyable lifestyle for them. You will work closely with the Home Manager and will be responsible for marketing our luxury care home, generating and managing enquiries and ultimately selling our care home beds in order to support high occupancy.

We are looking for someone with excellent customer service and sales skills, who can drive results to maximise revenue whilst demonstrating care and compassion for our current and prospective residents.

Due to the nature of the role, some flexibility in hours will be required and candidates should be prepared to offer this during the week, and occasionally on weekends, in order to drive results.

About the role :

• Build relationships with local businesses, organisations, clubs and groups in the community to promote your local care home and the Westgate Healthcare brand
• Write and implement an effective localised sales plan for the care home with input from marketing to support you
• Arrange local events to help promote the care home and raise the company profile
• Generate enquiries and manage the sales process to drive occupancy
• Manage the enquiry process from start to finish, be first point of contact, ensure follow ups are prompt and effective, arrange show rounds and ensure all prospective clients have been responded to in a timely manner, through to admission and completing all relevant paperwork
• Maintain social media platforms to ensure we are engaging with our local community
• Meet with the Home Manager regularly to review progress and discuss upcoming plans and objectives
• Work closely with the Home Manager, Marketing team and other departments across the group

What’s in it for you?

About you :

We reserve the right to close this vacancy once we receive suitable applications, therefore, an early submission is encouraged. Due to a high volume of applications, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful.

Westgate Healthcare is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion / belief, sexual orientation or age.

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