Receptionist

Join our

team of receptionists providing a warm and efficient first point of contact

with all visitors of the hotel, including at the front desk face-to-face, via telephone

and written communication providing the excellent customer service we have

become known for.

Role of

the Receptionist :

Providing professional and friendly

service to our customers, ensuring

the standards of customer care, friendliness and politeness are met

Answering telephone and enquiries at

the front desk.

Checking

guests in and out

Dealing with customer enquiries and

referring to relevant department

Taking reservations, calculating room

rates and putting reservations into our systems

Dealing with amendments and cancellations

Handling customer complaints

Preparing reservation confirmation letters

and dealing with reservation queries

Daily

banking

Co-ordinating

guests' requests with other departments

Experience

Skills of the Receptionist :

Friendly

and professional manner

Clearly spoken and good telephone manner

Exceptional communication skills

both verbally and written

Excellent customer service skills

A high standard of personal presentation and

professionalism

Experience as a receptionist in a 3-star

hotel or above is desirable.

Excellent attention to detail

Basic computer literacy including the use

of Microsoft Outlook, Word, and Excel

The ability to be calm and well organised, even

when working under pressure

Have the

ability to pick up new systems quickly (full training given)

Working

Hours : Full-time

40 hours per week, working 5 days out of 7 (including evenings and weekends).

Location :  Blakeney, Norfolk

Contract type :  Permanent

Benefits :  Working in a beautiful quayside location with a great team + 28

days annual leave, pension scheme, development opportunities and other staff

perks.