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2nd Line Service Desk Engineer
Air ITSandiacre, Nottinghamshire30+ days ago
Salary
£25,000.00–£30,000.00 yearly
Job descriptionPrevious experience in IT helpdesk support. Strong knowledge of various IT systems. Excellent customer service skills. Relevant IT qualifications. GCSEs in Maths and English (or equivalent). A UK driving license. Hybrid Working Options : Balance your work and personal life. 25 Days Annual Leave : Plus bank holidays for ample rest. Learning & Development : Grow your skills with ongoing training. Cycle to Work Scheme & Technology Vouchers : Save on your commute and tech gadgets. Enhanced Family Leave : Extra support when you need it most. Celebration Day : An additional day off each year for your special occasions. Salary Sacrifice Pension : Plan for your future. 2 Paid Volunteer Days : Give back to the community with our support. Social Events & Competitions : Enjoy team bonding activities. Discount & Cashback Scheme : Save on everyday expenses. Group Income Protection & Life Insurance : Peace of mind for you and your family. EAP & Virtual GP Service : Access health support when you need it.
Are you passionate about IT and providing top-notch customer service? We're looking for a skilled 2nd Line Service Desk Engineer to join our dynamic team of seven. In this role, you'll be the go-to expert for escalated technical issues, ensuring our clients’ IT systems run smoothly.
What You’ll Do :
- Efficiently manage technical cases and keep clients updated.
- Oversee the progress of technical issues handled by the team.
- Use monitoring software to keep a close eye on clients’ IT systems.
- Escalate issues promptly when necessary to ensure quick resolutions.
About You :
The Benefits :
Join us and be a key player in delivering exceptional IT support while enjoying fantastic benefits. Apply now to take the next step in your IT career!
Apply Now
Details
Type
Permanent - Full Time
Location
Sandiacre, Nottinghamshire
Job Function
Service
Apply Now