Senior Technical Support Engineer

About the RoleAre you an experienced Technical Support Engineer with a passion for troubleshooting hardware and software issues? We’re looking for a skilled professional to provide remote and on-site support from our warehouse, with a strong focus on Dell hardware.Join our client, an independent technology group that specializes in building and supplying high-quality, bespoke computer solutions to end users, brokers, resellers, and trade partners. If you thrive in a hands-on support environment and enjoy problem-solving, we want to hear from you!Key Responsibilities

• Provide responsive and effective technical support to customers via phone and email.
• Diagnose and resolve hardware build issues within the warehouse, following Dell cable routing diagrams and machine specifications.
• Collaborate with sales representatives to address build issues and enhance product knowledge.
• Maintain accurate documentation of customer issues and resolutions in our support system.
• Create internal and external documentation for new server setups and issue resolutions.
• Troubleshoot and support network configurations, including switches and routing protocols.
• Utilize basic programming knowledge (C++, Python, and Linux command line) to assist customers in resolving hardware-related issues.What We’re Looking ForEssential :
• Proven experience in technical support, ideally in a hardware-focused role...