Automatic Ticket Gate Operator - Future Roles

The Role

The purpose of the role is to be the face of Greater Anglia, and to aid in creating a positive impression of the company whilst providing effective customer service. As a ATG Operator you will assist in the operation of the Gate line, providing information and assistance to customers. ATG Operators must ensure that ticketless travel and fraud reduced through proactive monitoring of the gateline. They are responsible for the safe operation of the gateline, fault reporting and will endeavour to keep the workspace looking professional and tidy.

The role involves early starts, late finishes, weekend, and bank holiday working. The role entails an average of 35 hours per week. The suitable candidate must be able to get to the early shifts by own means of transport. Earliest shift is from 0500, and latest shift finishes by 2230.

Training will be provided. Full uniform will be provided, to ensure that you embrace our values and brand as a business.

What we are looking for

We’re looking for someone who is professional and friendly with a can-do attitude. You need to have the ability to communicate and be a people person so you can deliver effective customer service time and time again! In the role you will encounter many different situations daily so we require someone who can remain calm under pressure, is able to find solutions and be responsible for the safety of the customer and our company.

If you are passionate about being a team player and want to make a positive impact on people’s day to day journey’s, this may be a great opportunity for you!

The closing date for all completed applications is on Friday 9th August 2024

• Please note vacancies can close earlier due to high influx of candidate applications

To succeed in this role, we are looking for people who can bring our four values to life in your everyday work :

What in it for you?