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Aftersales Technical Operations Engineer - Commercial Vehicle

Aftersales Technical Operations Engineer - Commercial Vehicle

BYD EuropeHounslow, England, UK
14 days ago
Job type
  • Full-time
Job description

About the role :

The Aftersales Technical Operations Engineer will directly support our aftersales technical activities focusing on defect tracking frontline support documentation and process optimization. This role is designed to strengthen operational efficiency improve issue resolution and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Manager and act as a key executor of our field support and internal improvement initiatives.

Working location : Hounslow London

Key responsibilities :

  • Provide handson support during vehicle fault investigations both remotely and onsite
  • Manage and track technical defects escalating as needed in collaboration with quality and engineering teams
  • Create and maintain operational dashboards and technical reports (VOR defect trends issue summaries)
  • Develop and update technical SOPs and service workflows
  • Draft and edit technical documentation including service bulletins repair procedures and troubleshooting guides
  • Assist in deploying and maintaining TPM tools (e.g. WeCom Smart Forms) for batch issue and documentation management
  • Coordinate warranty and service scheme definitions ensuring smooth implementation and communication
  • Support crossfunctional collaboration with engineering sales and customer teams to ensure aligned service delivery

Your profile :

  • Bachelors degree or equivalent in an engineeringrelated discipline
  • Working proficiency in English (company language); Mandarin preferred but not mandatory
  • Solid handson understanding of vehicle systems including both mechanical components (chassis braking suspension) and EV technologies (battery charging systems HV safety)
  • Skilled in technical writing and documentation management
  • Proficient in data tools such as Excel Power BI and MySQL; basic coding ability in Python or SQL preferred
  • Selfmotivated curious and capable of working independently with minimal supervision
  • Willingness to travel for onsite customer or field team support
  • Has righttowork in the UK

    • We offer :

  • Performance and experience based competitive remuneration
  • 25 holidays public holidays
  • Scottish Widow workplace pension
  • Commute allowance
  • Salary sacrifice car scheme
  • Department & company wide teambuilding events.
  • An exciting opportunity to be part of European transition to Zero Emissions transportation and decarbonization of the economy

    • Our Purpose is to build a zeroemission future that reconnects humanity with nature and a World of clean air . We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team

    Key Skills

    Change Management,Software Deployment,Cloud Infrastructure,High Availability,IaaS,Firewall,Linux,Middleware,Jboss,Network Architecture,Scripting,Technical Support

    Employment Type : Full Time

    Experience : years

    Vacancy : 1