Customer Supply Coordinator (Part Time)

We are PZ Cussons. Our purpose is For everyone, for life, for good .

Sustainability and the wellbeing of people, families and communities everywhere are at the heart of everything that we do.

Since our founding in 1884, we have been creating products to delight, care for and nourish consumers. Across our core categories of Hygiene, Baby and Beauty, our trusted and well-loved brands include Carex, Cussons Baby, Sanctuary Spa and St. Tropez.

We have a fantastic opportunity for a Customer Supply Coordinator to join our Customer Supply Team here at PZ Cussons.

About Us

PZ Cussons is a global, fast-moving consumer goods (FMCG) company, with office locations in the UK, US, Australia, Africa and Asia. Throughout our 135 year history, we have successfully adapted and evolved to the constantly changing consumer, market, and economic environments. Our diverse portfolio of brands can be found across four major categories : Personal Care (including Beauty,) Food & Nutrition, Home Care and Electricals.

We have a real passion for our employees, our consumers and our brands and we strive on creating moments of pleasure for everybody, every day. You will recognise some of our renowned, market-leading household names (think Carex, Imperial leather and Original Source…) and now here is the opportunity to join the organisation responsible for them.

If you are looking for an opportunity to work with some key customer / supplier relationships in an industry-leading organisation, or are looking to channel your energy in working together with a broad number of teams to build great relationships, this role could be the one for you!

The Role

We are looking for a detail-oriented individual with clear communication and problem-solving skillswho has a strong interest in working within Supply Chain. You will be accountable for end-to-end customer order management, and the clear effective communication and resolution of service-related queries. You will report directly into the Customer Supply Manager

Duties / Accountabilities

• Manage supply relationship with customer through building rapport, good decision making and strong analytical and communication skills. Reporting both internally and externally service levels, stock and logistics issues to build confidence in PZ’s ability to maximise Customer availability. Plan and lead customer supply chain meetings to identify issues and agree action plans for future development of processes / ways of working to support maximising retail sales.
• Drive high customer service levels through active challenge cross functionally with Supply Planning and Demand teams through the stock issues processes.
• Liaise with commercial team to allocate stock in line with policies – understand wider business context to prioritise and maximise customer satisfaction / availability / profit.
• Investigate credit requests and non-conformances – working with 3PL partners and customer to resolve disputes and appeal fines imposed by customers, and ensuring root cause resolution where appropriate.
• Potential to get involved in Stock reconciliation / idoc issues through investigatory skills and robust challenge across 3PL partners and Supply Planning teams to ensure compliance with internal processes and accurate recording of net working capital.
• Identify opportunities to reduce cost to serve through maximising load utilisation & minimising case pick as well as working on wider efficiencies through understanding, devising and implementing changes to customer and 3PL partners processes / transport arrangements.

Key Attributes / Skills :