Customer Services Administrator (Hurley, Berkshire, UK)

If you would like to apply for this position, please send your CV and a covering letter to .

Main Purpose of Job

To log and process calls from customers in a timely and accurate manner in line with our contract terms and conditions, whilst maintaining the professional image of Zetes and our customer relationships.

Key Responsibilities

• Ascertain whether equipment is under contract and advise Helpdesk Co-ordinators.
• Aid in Maintaining Co-Op & Cadbury and or other management systems on a daily basis.
• Liaise with Technical Hardware or software support when required.
• Forward any customer queries to the correct personnel & ensure response
• Produce effective reports in line with customers and departmental requirements
• Proactively monitor outstanding jobs, update Jobs records from repairer portals or reports
• Aid in Logging support jobs on management systems
• To abide by the employees’ responsibilities as outlined in the Company Health & Safety Policy.
• Any other tasks assigned by line manager.

Essential attributes :

Having a car would be desireable, however we offer a free bus shuttle service from Maidenhead Train station to and from the office.

In return for your commitment, we offer a fanastice benefits package :  including 25 days holiday, pension, Private medical, excellent office conditions, on-site gym, showers and canteen, dry cleaning, car Valet service etc

If you would like to apply for this position, please send your CV and a covering letter to [email protected].