Reservationist

Our mission at Novotel Cambridge North is to create memorable moments for our guests by connecting hearts from arrival to farewell.

A job a career or a calling whatever brings you here we have something for you!

Make the link with the different departments of the hotel to ensure a wonderful guest experience.

Are a passionate individual dedicated to continuously improving the quality of the hotels services.

As our next Reservationist you

Are the face of Novotel Cambridge North extending a warm welcome to our guests putting their wellbeing at the heart of everything you do while adding your personal touch to their stay.

A little more information :

To help you navigate your role and support your success you will be trained in all front of house related functions and the safety of the property and people.

Main responsibilities :

• Daily reservations checks from all platforms (Accor Expedia FITs etc.
• Daily reservations checks Ensure all backups comments payments are set accordingly
• Daily ckeck of OTAs commissions
• Weekly submission of commissions on Fastcom
• Update of various trackers on a daily basis (such sus No show Cxl etc)
• Manage reservations and booking enquiries via telephone email and face to face
• To be an expert on the business bedrooms and events in order to deal with initial enquiries in a confident manner
• Arrange and deliver hotel show around in a professional and knowledgeable manner
• To support with group bookings through the whole process and liaise with other departments where required
• To be the first point of call for all client enquiries regarding accommodation and meeting and events
• To provide outstanding administrative skills to coordinate events which will include corporate bookings private functions and weddings
• Arrange and conduct hotel show around to promote the sale of accommodation and / or meeting space
• Build rapport with our key clients in order to ascertain their requirements and identify further opportunities for future business
• Provide detailed function plans to hotel operations teams to ensure the clients requirements are always supported and catered for
• Maintain the accuracy of the inhouse reservations system
• Reply to all booking enquires that are received via telephone email venue directly or via RFP. Replies need to be within a strict deadline to secure bookings
• Opera cloud knowledge preferable

Additional Information :

Benefits

Information on the processing of personal data

When you submit an application to Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties for example one or more of your former employers or a thirdparty supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016 / 679 and the Data Protection Act 2018.

Information relating to the processing of candidates personal data and to the exercise of their rights of access opposition rectification and deletion is available in our Employee Privacy Policy.

Remote Work : Employment Type :

Fulltime

Key Skills

OpenTable,Multi-line Phone Systems,Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Paratransit,POS,Host / Hostess Experience,Office Experience,Filing,Phone Etiquette

Experience : years

Vacancy : 1