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Care Coodinator

Care Coodinator

Bluebird CareFeltham, England, GB
30+ days ago
Job type
  • Quick Apply
Job description

Bluebird Hounslow & Chiswick is recruiting a full-time Care Coordinator to join the  team, to make sure customers receive excellent quality care and support to keep them

safe and comfortable in their own homes.

We're looking for an outgoing, supportive and empathetic individual with excellent organisational and communication skills. An individual who also enjoys empowering and supporting others.

Key responsibility

Make sure care experts are appropriately allocated to customers so that care is delivered on time, safely and in line with customers wishes (as agreed in their care and support plan).

Duties

  • Liaise with the registered manager to make sure sufficient care experts with the right skills mix are recruited to meet the needs of the business. Arrange cover for care assistant sickness, absenteeism or holidays.
  • Accept, allocate and process new referrals for care and support promptly.
  • Process changes to customers care and support.
  • Make sure there is sufficient cover to deliver care and support on time.
  • Monitor the allocation of care experts to maximise efficiency whilst supporting them to maintain an appropriate work / life balance.
  • Use IT systems to allocate care experts to provide care and support to customers. Work with Bluebird Care Field Care Supervisors to appropriately match care experts to customers taking account of :

o Care experts skills, experience and time to safely deliver the care and support plan

o The customer’s preferences and care needs

o Travel arrangements, routes and working patterns to make efficient use of care experts time whilst meeting the needs of customers

o Changes in care packages

o Priorities when there are unexpected emergencies.

  • Ensure all rotas are completed at least 2 weeks in advance
  • Distribute staff rotas weekly.
  • Take part in the out of hours emergency on-call rota. This will only be required after the post holder has received full training and has been assessed as competent to provide appropriate guidance and advice in emergency situations.
  • Work with the office team to maintain up to date electronic and hand written records. Use systems to record and monitor mileage and travel distances. Make sure that accidents and incidents are recorded, reported and acted upon.
  • Keep all information about customers and their families secure and confidential.
  • Carry out general office duties. Prepare reports e.g. update folders, training records etc. of care experts as required by the registered manager.
  • Talk to customers and their chosen representatives about their care and support taking account of different communication needs and levels of understanding.
  • Work with the Bluebird Care team and other health and social care professionals to deliver high quality homecare services and to make improvements where necessary.
  • Carry out training of new and existing care experts if trained to do so.
  • Work flexibly as part of the team and apply Bluebird Care policies and procedures at all times.

    • Skills and abilities :

    Knowledge of domiciliary care provision.

    Able to work as part of a team as well as under own initiative.

    Highly organised and able to prioritise.

    Good spoken and written communication skills.

    Bluebird Care – Where passion becomes expertise.

    We’re the best at what we do and it’s all thanks to talented people like you. As the leading Home Care provider, we take pride in our work - and we’re looking for caring and dedicated people to join our Bluebird Care Hounslow & Chiswick Team, who will help us set the standard.

    As a Care   Coordinator, you’ll help our customers feel how good it is to be home. From everyday tasks to complex care needs, you’ll know what it takes to deliver the best of care and delight in making a difference. If you’re ready to take on a new challenge, supporting our customers with the best quality care, then this is where you belong

    As a Care Coordinator, you must have valid right to work in the UK, hold a valid driving licence and access to a car .

    If you care deeply and want to give the highest quality of care, at Bluebird Care, we make sure you have the time you need to do what you do best, the training so you can keep doing it better and the rewards that delivering such high quality care deserves.

    Bluebird Care Hounslow & Chiswick is an Equal Opportunity Employer.

    DBS / PVG checking and references will be undertaken in line with government regulations and recruitment best practice.