Implementation Service Lead

Fixed Term Contract for 12-18 Months

Are you passionate about driving digital transformation and ensuring exceptional customer experiences? We are looking for a dynamic and dedicated Implementation Service Lead to manage the deployment and integration of our Voyage Digital Care Nourish template across our services on a fixed term contract for 18 Months - this role is hybrid but with travel across the UK including overnight stays three to four times a week.

Responsibilities of the role :

Customer Engagement : Be the primary contact for Operational teams, Implementation Managers, and Service Managers, ensuring a seamless implementation process.

Data Management : Manage and prepare data for successful implementations.

Training & Support : Train and coach staff on new processes and systems.

Project Management : Work according to implementation and project plans, ensuring tasks and deadlines are met.

Technical Support : Collaborate with IT and Implementation Managers to resolve technical issues.

Collaboration & Communication : Participate in weekly implementation meetings, identify tra...