Dron & Dickson group are specialists in integrated supply, installation and maintenance of harsh & hazardous electrical equipment and cable supply. Based at six UK locations, we provide Wholesale, distribution, specialist E&I inspection, maintenance and project services to all parts of the Offshore & Onshore Energy sector, Pharmaceutical, Marine and many other industries. Managed from our UK locations, our services operate within the UK, Europe, Africa and Asia.
Purpose : ‘Everyone Home Safe’ – An encapsulation of the right for everyone to return from work safely and promote their wellbeing; this applies to Dron & Dickson staff and all who come in to contact with our work activities. Our systems, processes and cultures coupled with our supply and services ensures people, plant and the environment are kept safe. The primary purpose of this role is to ensure consistent delivery of customer service and to proactively contribute to the Engineering Service department strategy.
Objective : The primary objective of this role is to lead all appointed client operations within the department to achieve customer satisfaction and financial targets set inline with company strategy.
Our Culture & Values : Our Values aim to underpin and create a positive culture and working environment as well as set behavioural expectations. We are committed to investing in our workforce as we recognise people as our greatest asset. Contribution towards the companies culture and core values are required as part of this role.
Direct Reports : Assigned Charge-hands, Electrical Technicians and Rope Access personnel.
Core Alignment Responsibilities :
- Understand and support the company's mission, vision and values
- Responsibility of personal learning, development and KPI completion
- Promote and proactively adhere to the companies core values in all day-to-day activities and interactions.
Role Responsibilities :
Project Planning
Communicate regularly with the client / D&D planning / logistic departments on scope progress.Attend the daily / weekly client / D&D planning meetings.Ensure Dron & Dickson resources meet mobilization requirements.Cost Control
Prepare budgets and cost time analysis as required.Raise service & material requisitions for the scope of works requirementsPrepare and submit Value of Work Done reports as requestedPresent expenditure against budget to progress plan reportsIdentify cost saving opportunitiesProject Management
Maintain communications with onshore / offshore internal / external team via meetings / electronic / voice conference.Monitor, analyse and communicating Key Performance attainmentPrepare and deliver formal monthly reports to the client / D&D as requestedCoordinate contract timesheets to the D&D financial department and assist with the invoice approval.Project management to meet contract / project / client specific requirementsProject Quality Management
Adhere to the client / D&D Management Systems, regulations and strategies.Ensure Health and safety documentation is submittedIdentify & report to relevant TA or anager any support for personnel, to ensure training and development needs are identified and addressed in line with competency assurance systems.Promote continuous improvement and development of the company’s systems and processes.Liase directly with those who are technically competent to navigate and address aspects of the scope where there is a technical requirementOther
To maintain good communications with internal and external clientsTo take a proactive approach to continuous improvement and development of the company’s systems and processesAd hoc duties as requested by managementTravel may be necessary to ensure delivery of business needs.Social and business networking is expectedParticipate in On Call RotationHSEQ Responsibilities :
Comply with all Dron & Dickson’s integrated managements system including all policies and ProceduresEnsure the Company meets its statutory obligations in all areas pertaining to health, safety and welfare at work, including statutory training and reporting.Act ethically and with integrityEnsure all health and safety training is undertaken.Ensure a safe workplace environment without risk to health.Core Skills :
Excellent communication and interpersonal skillsExcellent time management skillsComputer literateArticulate, dynamic, energetic and delivery focusedFlexible, adaptable and able to work under pressureAbility to represent Dron & Dickson in a positive and effective mannerTake responsibility for managing personal performance and resultsExceptionally good analytical skills, an ability to translate raw information into actionable strategies and initiativesCustomer ServiceAbility to meet customer deadlinesCore Training & Competencies :
Minimum National 5 or EquivalentPreferred :
Offshore Survival (BOSIET / FOET / MISTS)UKOOA MedicalOperational experience in Oil & GasPersonal Development :
The opportunity to undertake development and progression via a personal development plan is linked to this role.
Role Evaluation :
Completion of company objectives via PDPCompletion of Personal Objectives via PDP