E-commerce Customer Services Agent

Join Our Client's Team as an E-commerce Customer Services Agent!

Location : Marlow

Contract Type : Permanent

Working Pattern : Full Time

Are you a customer service superstar with a passion for e-commerce? Do you thrive in a fast-paced environment and love connecting with people? If so, we have an exciting opportunity for you to join our Operations Team as an E-commerce Customer Services Agent!

About the Role :

As a vital member of our UK Operations Team, you'll be the first point of contact for our customers, delivering exceptional service and support. You will report directly to the E-commerce Customer Services Team Leader and play a key role in enhancing our customers' shopping experience.

Key Responsibilities :

• Engage directly with customers via phone and email using our internal Contact Centre Solution and CRM systems.
• Manage customer orders in line with our internal sales order process.
• Respond efficiently to a variety of customer inquiries-both general and order-specific.
• Handle return requests and ensure all relevant systems are updated according to company procedures.
• Provide timely order status updates and assist with delivery tracking queries.

Manage calls, complaints, and returns while logging all actions in our CRM system ...