We are looking for

an enthusiastic, talented and dedicated Receptionist to join our luxury hotel brand.  The ideal candidate must be a very responsible individual, with great customer focus and possess the right attitude.

The Roseate Reading is known for its spectacular attention to detail that ensures a bespoke, luxurious experience for its guests. Whether it is the 86,000 Italian-glass beads in the chandelier that hangs from the top of the building or the plush upholstery and wallpapers, the meticulous design sense is ubiquitous in maintaining an uplifted ambience.

The Hotel was originally Shire Hall for the Berkshire County Council. The building, along with its wide hallways, vaulted ceilings, cornice mouldings and the original lift shaft, have all been precisely restored to their original glory. To revive the old world charm of the Shire Hall, its council chamber, Eden along with its imposing fireplace and elaborate wood carvings on the doors and mantlepiece have all been restored to their past beauty.

One of the top hotels in Reading, The Roseate Reading is a culmination of opulence and warmth.

Main duties / responsibilities :

• Ensure

that all guest accounts are set up correctly with a valid method of

payment i.e. sufficient advance authorization obtained for all credit

cards.

Enthusiastically

delivering service excellence by handling all customers’ requests and

complaints to ensure their satisfaction and a high level of service.

proficient in Front Office operations such as check-ins, check-outs, and

reservations.

Provide

an accurate handover to returning colleagues at the end of the shift.

Knowledge

of computerized PMS system and ensure system is always up-to-date.

Handle

guest complaints in a careful and courteous manner providing Front Office

Management with sufficient backup information.

Adhere

to 5 star standards at all times - maximizing revenue including upselling

rooms and cross selling to food and beverage outlets.

Entry Requirements :

Front

Office experience within a 4 / 5

star environment is preferable.

Excellent

customer service skills.

Attentiveness,

a well-groomed appearance, initiative, loyalty, maturity, respect for

confidentiality and discretion, a positive attitude and dependability.

Enthusiastic

in delivering service excellence.

Possess

the ability to work under pressure whilst maintaining attention to detail.

an excellent command of English, both spoken and written.

Display

a polite and professional attitude to internal and external guests

Package benefits :

Meals

on duty

Provision

and laundry of uniform

Employee

recognition awards

Performance

review and personal development plan

Internal

transfer and promotion opportunities

Support

in the development of your career

Preferential

room rates within the hotel group for yourself and family & friends

You must be eligible to live and work in the UK to apply for this

position and be in possession of a current work visa. In line with the

requirements set by the Asylum and Immigration Act 1996, all applicants must be

eligible to live and work in the UK. Documented evidence of the eligibility

will be required from candidates as part of the recruitment process.