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Application Support Engineer

HKTLondon LND, GB

30+ days ago

Salary

£35,000.00 yearly

Job description

PCCW Global is a leading international communications service provider, offering the latest mobility, voice and data solutions to multinational enterprises, telecommunications partners, cloud and application service providers. With a network footprint reaching over 3,000 cities in 160+ countries across 5 continents, our truly global coverage combined with local on-the-ground knowledge has helped us build best-in-class global connections linking Africa, the Americas, Asia Pacific, Europe and the Middle East.

Application Support Engineer

Roles and Responsibilities :

Possess specialist knowledge of operating systems, devices, applications and software
Provide technical support of application usage to users within the organization
Maintaining and updating technical documents and procedures
Handle procurement process to acquire new software or renew existing subscription
Liaise with vendor for system maintenance arrangement

Requirements :

Degree holder in Information Technology, Computer Science or related disciplines

Experience in application support

Experience in customer service and relationship management

Experience in application vendor management

Ability to explain system concept to users with limited IT and system knowledge

Strong analytical and problem-solving skills