Technical Support Advocate - Astound

Job Description

HGS is looking for a driven IT professional to joinus as a  Technical Support Advocate , to handle inbound and outboundtechnical customer calls for voice, internet, and data installation andconnections.

At HGS, we have a work environment thatensures every employee realises their true potential and achieves success intheir career. If you are a versatile professional with an entrepreneurialspirit, we want you on our team!

As a  Technical Support Advocate , youwill :

• Cater to the needs of clients and customers in a 24 / 7 work environment
• Provide voice technical help desk services to new and existing customers for a wide range of technical requests, queries and / or complaints
• Work in a dynamic environment to analyse, troubleshoot and resolve technical issues for customers of voice, internet or data installation and connections
• Research, locate and provide information to answer inquiries