This job offer is not available in your country.
Customer Service Representative
Premex GroupBolton, GB30+ days ago
Salary
£20,600.00 yearly
Job descriptionProcess inbound and outbound calls Achieving Key Performance Indicators Adhere to internal and external customer SLA’s Excellent Customer Service experience / build customer relationships Professional telephone manner Initial complaint handling / escalation Action incoming correspondence letters / faxes / e-mails Accurate data entry Allocation of work to field agents with guidance Client account management Initial complaint handling In-depth technical knowledge of EWIS processes and procedures Ability to perform to the highest standard using own initiative To operate in accordance with the ISO Quality & Security Systems To operate in accordance with the company’s most up to date policies and procedures, including GDPR, Health & Safety and Social Media. Diary / Chase review Produce high quality written communication for internal and external use Achieve required standards in service and quality audits Liaise with Field Force Internal Communication IT Knowledge Customer Service Organising Data Entry Understanding Written Communication Telephone Calls Problem Solving GCSE grade C and above, NVQ 1 or 2 or equivalent Administration Office Environment Good Timekeeping
Working for an ExamWorks company, what is on offer?
- Continuous training and development with support given by our expert team
- Appraisal programmes for all which aids your progression and salary increments
- Pension that allows you to choose how much you put away for your retirement
- Employee referral programme - £250 for every employee you refer
- Free parking
- Amazing social events, festivals and parties, team nights in or out
- Flexible approach to home working where your role allows
- Relaxed working environment with a ‘dress to perform at your best’ policy
- Match funding for your charitable activities
- Employee Assistance programme – legal advice, counselling and much more
- Discounts on retail, entertainment, eating out, purchases
- Wellbeing activities covering mental, financial & physical health, inclusivity, environmental, personal growth, fun and recognition
- Reward & Recognition – e-vouchers linked to our values
- Holidays that rise with length of service
- Cycle to work scheme
- Ask Mike – put your questions to our CEO – your thoughts and opinions are welcome too
- Opportunities to undertake recognised qualifications
We are a group of companies working in the legal, accident management and healthcare sectors currently looking for Technical Support to join us.
As a Technical Support you will be working for EWIS.
What the role entails
Any other duties as allocated by management
What we are looking for;
Skills :
Qualifications :
Experience :
Personal qualities :
Upon offer you will be subject to a DBS check
We are a disability confident employer