Travel Compliance Administrator

About Our Client

A well known client in the Woking area.

Job Description

• Point of referral for colleagues, our Business Partners and anyone reporting concerns or issues with current Members across The Travel Network Group;
• Identify applicants and Members who are high risk;
• Completing a reconciliation of current Member's trust accounts when necessary and resolving any matters arising;
• Follow up concerns until resolution or escalation, and record actions & outcomes;
• Implementing the closure process from discovery of loss until file closure;
• Engage and manage colleagues to liaise with clients during the closure of a member;
• Liaise with applicants to confirm a reconciliation of their current business where required;
• Administer payments and bookings relating to closed members.
• Liaise with other departments regarding any areas of concern across the membership
• Help onward clients of closed members with any queries regarding their bookings
• Assist current member with any queries or concerns

The Successful Applicant

• Very strong and effective verbal & written communication skills and interpersonal skills.
• Very strong attention to detail and follow up.
• Ability to multi-task and deliver results under pressure.
• Self-motivated, but enjoys being part of a team
• Multitasker with ability to prioritise issues using own initiative, exercising sound judgement;
• Good IT skills, able to use systems to maintain high levels of accuracy;
• Is a credible source and "go to" person;
• Customer focused, 'can do' / 'will do' attitude, assisting in other areas of the business if required.
• Ability to liaise with colleagues across all levels

What's on Offer

• Pension, private medical health care and life assurance.