Customer Partnership Manager

Viatris UK Healthcare

At VIATRIS we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.

Viatris empowers people worldwide to live healthier at every stage of life.

We do so via :

• Access Providing high quality trusted medicines regardless of geography or circumstance;

Leadership Advancing sustainable operations and innovative solutions to improve patient health; and

Partnership Leveraging our collective expertise to connect people to products and services.

Our global portfolio includes bestinclass iconic brandname products as well as global key brands; generics including branded and complex generics; and other offerings across a wide range of therapeutic areas. We are committed to helping create healthier communities worldwide through education outreach and better access to treatment.

For those driven to live their lives with purpose Viatris helps employees realise their full potential by creating a collaborative culture that fosters courage and resilience. Viatris is more than just a place to work. This is a place to make a difference in the world.

The Role & What You Will Be Doing

The Customer Partnership Manager (CPM) plays a strategic and collaborative role within the PLBU / Specialty Brands Team. This role is designed to enhance the overall customer experience and journey with a focus on supporting brand adoption and strengthening field force impact through aligned insightdriven projects. Working flexibly across therapy areas and with crossfunctional partners the CPM will lead initiatives that complementbut do not duplicatethe work of the sales team.

This individual will work closely with the Therapy Area Marketing Lead to identify opportunities for meaningful customer engagement and valueadded support. The focus is on cocreating impactful projects that drive education advocacy and confidence in prescribing ultimately improving the customer experience and patient outcomes

Every day we rise to the challenge to make a difference and heres how the Customer Partnership Manager role will make an impact :

Customer Engagement and Partnership Development

Identify and build strategic partnerships with NHS stakeholders service leads and other influential decisionmakers beyond traditional sales contacts.

Focus on developing deeper longterm relationships that support education system understanding and clinical service development aligned to therapy area goals.

Deliver tailored initiatives that add value across the prescribing journey and enhance the overall customer experience.

CustomerFacing Initiatives and Events

Lead or support the delivery of roundtables advisory boards service design workshops or speaker initiatives that align with therapy area strategy.

Maintain an uptodate record of key speakers and service champions to support marketing and medical activities ensuring compliance with internal processes.

Strategic Project Ownership

Lead the design and of projects that align with brand strategies and field team priorities.

Ensure all initiatives are developed with a clear strategic objective measurable outcomes and contribute to brand or business growth.

Support national and regional pilots or pathway innovation projects that help unlock prescribing or address customer needs.

Clinical Expertise : Leverage your knowledge of products to act as the resource for the sales and marketing team. Address inquiries provide guidance and escalate complex issues as required.

Sales Team Alignment

Work in close collaboration with sales team to identify areas where partnership projects can enhance infield impact.

Ensure a clear distinction from daily sales activities focusing on strategic addons service innovations and broader customer education.

Share project insights and outputs that help drive confident conversations and brand pullthrough.

Marketing and CrossFunctional Collaboration

Collaborate with marketing to codevelop customerfacing tools education programs and omnichannel campaigns.

Coordinate with Medical Market Access and Digital / Customer Excellence to align on messaging insights and engagement planning.

Feed in realworld insight from partnership activities to strengthen brand strategy and .

Additional

Perform other duties as assigned consistent with the grade of the role.

Comply with all Viatris SOPs and industry regulations.

About Your Skills & Experience

For this role were looking for a candidate who has an effective combination of the following qualifications skills and experiences :

Essential :

Demonstrated success in pharmaceutical sales marketing or customerfocused project roles.

Strong understanding of the UK healthcare system and the evolving customer landscape.

ABPI qualified.

Excellent communication project management and stakeholder engagement skills.

Proactive mindset able to identify opportunities and deliver strategic insightled initiatives.

Desirable :

Experience working within Specialty Brands or across multiple therapy areas.

Experience in pathway redesign service development or education initiatives.

Degree in life sciences business or marketing.

Knowledge and experience of relevant systems including Promomats Sales Force

Other :

Business travel or working at other locations may be required

At Viatris we are dedicated to building a truly diverse inclusive and authentic workplace so if youre excited about this role but your past experience doesnt fully align with every requirement we still encourage you to apply. You may just be the right candidate for this or other roles.

What we offer :

Top Employer Accreditation demonstrating that we provide excellent people policies and practices

Competitive compensation package inclusive of annual discretionary bonus

Focus on career progression with growth and development opportunities

Hybrid work model

Emphasis on Health and Wellness programmes

100 paid medical insurance and Employee Assistance Programme

Life cover

Excellent employermatched pension scheme with Viatris contributing up to 11

2 paid volunteer days per year

Diversity & Inclusion at Viatris

At Viatris diversity and inclusion are essential to our mission. The diversity we foster in all aspects of our business can be one of our greatest strengths in redefining healthcare not as it is but as it should be. If you would like to know more about what diversity equity and inclusion means to us please visit at Viatris

Corporate social responsibility is fundamental to the Viatris mission. We work to advance responsible and sustainable operations and leverage our collective expertise to empower people to live healthier at every stage of life recognizing that our actions affect the stakeholders and communities we serve. To learn more about our efforts please visit Viatris we offer competitive salar ies benefits and an inclusive environment where you can use your experiences perspectives and skills to help make an impact on the lives of others.

Viatris is an Equal Opportunity Employer.

Required Experience :

Manager

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full-Time

Experience : years

Vacancy : 1