Removals Administrator

RELOcruitment are delighted to be working with a leading Removals & Storage company, known for delivering seamless relocation services to clients across the UK and internationally.They are now looking for a Removals Admin to join their team, providing first-class customer service and ensuring every move is handled efficiently from start to finish.This role is perfect for a highly organised, customer-focused individual who thrives in a fast-paced environment.The ideal candidate will have strong communication skills, the ability to manage multiple tasks, and a passion for delivering an excellent customer experience. Previous experience in the removals or relocation industry is preferred.Key Responsibilities :

• Act as the single point of contact for customers throughout their relocation journey.
• Understand customer needs and enhance their overall experience.
• Maximise sales opportunities and confidently upsell relevant products and services.
• Ensure all documentation is accurately processed in line with company and legal standards.
• Handle administrative enquiries professionally and efficiently.
• Maintain exceptional customer service standards, working to KPIs and ensuring targets are met.
• Attend team meetings and contribute to continuous improvement discussions.
• Problem-solve and proactively address any issues that arise.
• Build and maintain strong relationships with customers, co...