Sales Associate - Victorias Secret Manchester Trafford

Description

The Sales Associate drives sales growth by personally selling deep and across all product categories and delivering emotionally engaging customer experiences consistent with the brand vision.

Key Responsibilities :

• Drives sales and growth by personally selling to customers
• Connecting with multiple customers
• Proactively engages with customers reads cues and responds effectively
• Creates a memorable connection by asking effective questions to identify customer needs and make additional product recommendations
• Uses confident selling statements and is effective at overcoming customer objections
• Provides customers with the perfect bra fit by asking effective questions taking a measurement or conducting a fitting
• Displays expert product knowledge and takes initiative where needed
• Participates in sales goal setting with manager and tracks individual performance towards the goal
• Delivers a friendly and efficient customer experience

All roles at Victorias Secret are responsible for :

Driving sales results and growing the business through action and productivity

Maintaining a focus on bras as the premier product to build loyalty and support our Best at Bras culture

Creating customer awareness (i.e. email capture) to build customer loyalty when applicable

Setting personal goals and tracking individual and team performance to the goals

Preparing for each shift by maintaining awareness of all sales promotions and applicable ringing procedures

Taking initiative to recover and replenish merchandise so it is available to sell

Understanding and adhering to visual merchandising brand standards

Assisting in housekeeping of sales floor and communicating maintenance issues

Keeping an awareness of and building personal capability in loss prevention

Reinforcing store strategy to reduce shrink

Supporting all activities related to providing a safe working environment

Understanding and demonstrating Company values

KPIs :

Sales

Sales Per Hour

Pounds Per Transaction

Transactions Per Hour

Bra Conversion

Qualifications :

Exhibits an authentic desire to exceed the customers expectations

Persuasive builds enthusiasm and inspires the customer to buy

Proven ability to meet or exceed sales goals preferred

Demonstrates a sense of urgency

Has a healthy competitive spirit while maintaining a team focus

Is resilient and bounces back quickly from setbacks

Pursues opportunities to take on more responsibility

Seeks out coaching from leaders and peers to improve productivity; leads own learning

Schedule flexibility that includes evenings weekends holidays and nonbusiness hours

Required Experience :

Key Skills

Sales Experience,Customer Service,Organizational skills,Communication skills,Basic Math,POS,Retail Sales,Merchandising,Cash Handling,Epic,Planograms,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1