Service Cloud Trainee 603657

Additional Locations : NetherlandsKerkrade; FranceVoisins le Bretonneux; GermanyDsseldorf; ItalyMilan; SpainMadrid; United KingdomHemel Hempstead

Diversity Innovation Caring Global Collaboration Winning Spirit High Performance

At Boston Scientific well give you the opportunity to harness all thats within you by working in teams of diverse and highperforming employees tackling some of the most important health industry challenges. With access to the latest tools information and training well help you in advancing your skills and career. Here youll be supported in progressing whatever your ambitions.

The Role :

The Associate Product Owner will work with the Product Owner to represent the needs of the global Customer Care Community. The Associate Product Owner will learn Customer Care business practices in order to best support them and articulate their requirements for the Service Cloud platform.

Your Responsibilities Include :

• Resolves issues related to business use of implemented systems or processes by working with systems or process owners and project teams to find acceptable solutions.
• Help identify business requirements write and groom user stories and validate product features and design.
• Execute test scripts for Salesforce and integration releases during informal and formal user acceptance testing.
• Communicate product updates back to business stakeholders frequently through different channels demos release notes training documentation / videos and user guides.
• Incorporate Agile Lean and User Centered Design methodologies to execute on product development implementation and operations.
• When applicable create reports and dashboards in SFDC to show adoption trends etc.
• Support team meetings (standup grooming retrospective) and help plan and facilitate stakeholder and enduser meetings / workshops.
• Participates in global projects where applicable including working with our integration teams.
• Stay current on new features functionality and application capabilities of to address business requirements.

Required Qualifications :

Bachelors degree in Software Development Computer Science Business IT or related field.

Strong communication collaboration and presentation skills

Outgoing willingness to interact with business technical and user stakeholders frequently

Collaborative and flexible working with a diverse team

Strong data analysis skills : able to collect and analyze business information and draw accurate conclusions

Preferred :

experience

Experience with agile framework

Experience with JIRA

Requisition ID : 603657

As a leader in medical science for more than 40 years we are committed to solving the challenges that matter most united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives create value for our customers and support our employees and the communities in which we operate. Now more than ever we have a responsibility to apply those values to everything we do as a global business and as a global corporate citizen.

So choosing a career with Boston Scientific (NYSE : BSX) isnt just business its personal. And if youre a natural problemsolver with the imagination determination and spirit to make a meaningful difference to people worldwide we encourage you to apply and look forward to connecting with you!

Required Experience :

Intern

Key Skills

Debugging,Computer Networking,ConnectWise,PKI,PowerShell,Windows,C#,Automotive Diagnostics,Medical Imaging,Azure,Technical Support,Troubleshooting

Employment Type : Trainee

Experience : years

Vacancy : 1