Customer Care Administrator

CUSTOMER CARE ADMINISTRATOROur client is currently seeking a Customer Care Administrator on a fixed term contract (approx. 12 months) to cover maternity cover.As the Customer Care Administrator you will be central to the business, liaising daily with the sales department, operations department and logistics department, therefore this role will be office based.Job Title : Customer Care AdministratorReports to : Customer Care SupervisorSalary : Negotiable based on experienceLocation : StaplehurstKey ResponsibilitiesCRM Admin

• Fulfilment reports : run daily in the morning, to show orders that haven’t been dispatched for the warehouse – data is then used to create month end report.
• Full responsibility for managing the Sales Order Dashboard (ensuring all orders processed withing 48 hours).
• Oversee allocations.
• Liaise with Customer’s Area Managers where authorisation is required.
• Process all orders including regular batch processing throughout the day.
• Check for any orders that haven’t been authorised for over 3 days, send an email to the area manager to get authorisation.
• Make amendments to orders, as directed by customers.
• Make order amendments such as quantity and pricing requested by Sales.
• Process ‘add to orders’ and consolidating the yellow slips.
• Process emergency orders.
• Keeping CRM orders up to date, printing ...