Job Title :   Team Support Officer

Team :   Reablement Services

Salary :   £23,500 to £23,893 per annum

37 hours per week

Location :   County Hall, Worcester

Full-time, Permanent

The Role

An opportunity has arisen for a Team Support Officer to work within the Reablement Contact Centre to provide Customer Contact support along with clerical and administration duties.

The Reablement Service supports Worcestershire residents to live healthy and independent lives in their community. Our approach is to offer short-term intensive support to enable individuals to learn how to live their lives as independently as they can and support them to regain independence during the period of support. We focus on what people can do and build on these skills.

We will make sure people receive the right support at the right time to help them live independently at home for as long as possible. As Team Support Officer you will be first point of contact into the service answering telephone calls from our clients, their families, hospitals, social work teams, care agencies and NHS partners amongst others.

You will have excellent telephone and communication skills along with a good knowledge of all Microsoft packages especially Excel. The service has a consistently high volume of incoming calls and you need to be able to maintain professionalism and accuracy at all times whilst juggling priorities and deadlines. The ability to remain calm and organised regardless of the demands of the job is essential for the successful applicant.

The Reablement Contact Centre is open from 07 : 00 until 22 : 00 365 days of the year. You will be working a 7.5 hour day (excluding lunch break) on a 6 week rota that includes weekends, evenings & public holidays. This is currently a hybrid role with the requirement that early, late, weekend & Bank Holiday shifts are worked from County Hall, Worcester.

If you need any further information about this role or shift patterns please contact Karen Baldwin on 01905 822876.

Benefits

You’ll find an overview of some of the benefits in a document attached to this job advert so do take a look! Some of the other benefits we can offer include :

• Great Holiday Entitlement : As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you’re successful and want to take advantage of this do let us know!
• Brilliant Pension Scheme : The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
• Professional Learning & Development : We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
• Flexible Working : We are proud to offer hybrid working to provide a better work / life balance where possible.